This style guide is designed to serve as a resource for basic standards of word usage, grammar, and punctuation to establish Dana-specific communication standards. As we all realize, accuracy and consistency are vital when communicating Dana’s image and messages in an effective, professional manner.
We hope you will find the Dana Communications Style Guide both informative and useful. And, because the very best form of communication is interactive, we invite your comments and recommendations regarding this resource. Please forward comments directly to Corporate Communications.
The Table of Contents below will help you to navigate to different sections in this document.
Table of Contents
Glossary of Terms and Usage
Dana Specific Terms
Accounting and Financial Terms
Grammar and Punctuation
Guide to Printed Resources
Industry References and Publications
Glossary of Terms and Usage
The Glossary of Terms and Usage provides guidelines for proper word usage and style. Entries not followed by text merely indicate the correct U.S. spelling of the given term.
This glossary is organized into five segments. The General Terms section provides usage standards embraced by many journalists and other global communications professionals. Of course, some terminology is particular to Dana Incorporated, and the Dana-Specific Terms section provides related usage standards. Finally, this glossary contains terminology specific to the accounting, information technology, and legal disciplines.
Academic degrees should only be used when necessary to establish a person’s credentials. When possible, avoid abbreviating degrees by integrating the degree into the sentence. The formal “Bachelor of Arts” is capitalized, whereas “bachelor’s degree” is lowercase. See also bachelor’s degree and master’s degree.
Abbreviate terms such as “Ave.” “Blvd.” and “St.” only with a numbered address: 1600 Reynard St. Spell these words out when used without a number: Reynard Street. These three terms are the only ones that can be abbreviated. Related terms such as “alley,” “drive,” “road” and “terrace” must always be spelled out. Always use numerical figures for an address number: 9 Foxlair Drive. Spell out and capitalize First through Ninth when referring to a street name. Dana’s Corporate Headquarters is located at 3939 Technology Drive.
Generally, “affect” is the verb. The interest-rate hike affected the stock price. “Effect” is the noun. The rate hike had a significant effect. Effect, as a verb, means to cause or bring about. He was the type of manager who could effect change.
Always use numerals. The policy was 20 years old. When preceding a noun, hyphenate. The 20-year-old policy was a good one.
There is no such word as “alright.”
Always lowercase with periods. There is a space between the numeral preceding a.m. or p.m. and the abbreviation. The office closed at 5 p.m.
annual, biannual, biennial, semiannual
Annual is every year. Don’t use “first” with it (if it’s the first time, it can’t be annual). Biannual and semiannual mean twice a year. Biennial means every two years.
“Because” is used to denote a cause-and-effect relationship. He did it because he was told to do so. “Since” denotes a timeframe. He hadn’t eaten since 11:30 a.m.
Always capitalize. Be careful to note that many common terms are actually brand names, e.g., Band-Aid®, Kleenex®, Xerox®, etc. All Dana brands and sub-brands should be used as an adjective modifying a noun, e.g., Spicer® axle, Victor Reinz® gasket, etc. Dana is the company and Spicer is the brand. Do not refer to a brand as Dana Spicer, it should be Dana’s brand, Spicer.
“Capital” typically refers to the city in which a seat of government is located. “Capitol” refers to a building. “Capitol” is capitalized when used in conjunction with the building in Washington, D.C., or a specific state capitol building, e.g., U.S. Capitol, Capitol Square, but “capital” is not generally capitalized.
For amounts less than a dollar, use numerals. He had only 5 cents in his pocket. For amounts greater than a dollar, use a dollar sign and decimals. The lunch cost $6.25.
cents per share
Rules from “cents” entry above apply. Exceptions are made in tabular formats, such as earnings releases and annual reports.
If the collective noun is considered a group, the verb and pronoun are singular. Dana has a tradition of valuing its people. If the collective noun is considered as individuals acting on their own, the verb and pronoun are plural. Dana people have been actively involved in their communities. Note: This entry is U.S. specific.
“Complement” is synonymous with the word “supplement.”
“Compliment” refers to an expression of appreciation.
“Compose” means to put together. Operations in more than 25 nations compose Dana’s international resources. To “comprise” is to include. Dana comprises several core businesses.
The preposition “of” is required. It’s never, “a couple axles.”
Always use arabic numerals. The big meeting was set for January 14. When expressing the year, dates should be set off by commas. Jan. 14, 1993, was a cold day. When no date appears, commas are not necessary. January 1993 was a cold month.
Use arabic numerals and spell out words such as “inches,” “feet,” “yards,” etc.
Use figures for units of 10 and above; spell out lesser units. Due to fatigue, he walked eight miles of the 26-mile run. Be conscientious of international material. Use metric conversions with parentheses as appropriate.
Use the arabic figure in conjunction with a dollar sign, unless referring to amounts without a specific figure or in very casual references. He wore $500 shoes, but refused to loan her a couple of dollars for lunch.
Use lowercase “e” with a hyphen to designate “electronic”, unless it is at beginning of sentence. E-commerce is an important topic. He led the e-business initiative. Download our e-book.
These abbreviations are commonly confused. The abbreviation “e.g.” means “for example,” while “i.e.” means “in essence” or “that is.”
Acceptable for electronic mail. Do not use “email” as a verb.
These terms are not synonymous. An engine produces power, while a motor receives power.
To ensure something is to guarantee it. To insure something is to cover it with insurance.
“Farther” refers to distance. After being re-routed by the airline, she was farther from her destination than when she began. “Further” indicates that something is more distant in degree, time, or space. Nothing could be further from the truth.
If you can quantify the items being compared, use “fewer.” If not, use “less.” Michigan had fewer fans at the game than Ohio State. The Buckeyes had less experience than the Wolverines.
“In” refers to location. Jim was in his office. “Into” refers to motion. Jane walked into Jim’s office.
Generally abbreviated and capitalized when used as part of a formal corporate name. Mack Trucks, Inc., is a member of the Volvo Group. Defer to the guidelines of the legal entity. The formal name of the company is Dana Incorporated; however, referring to Dana Incorporated as simply “Dana” is acceptable and encouraged when used in a non-legal manner. References to “Dana Holding Corporation” should be discontinued. Dana Incorporated on first reference should always be spelled out. Review Dana Brand Standards Company Name.
“Its” is possessive. Dana values its people. “It’s” is the contraction for “it is” or “it has.”
Capitalize formal titles appearing prior to a name. Plant Manager John Smith delivered the keynote address. Lowercase such titles after the name. John Smith, plant manager of the Townsville facility, met with his team.
To “lie” is to recline. To “lay” is to cause to recline or to place.
In general, use “like” to compare nouns and pronouns. She looked like a beauty queen. Use “as” when comparing to phrases or clauses that contain a verb. Ted walked as if his pants were on fire. “Like” and “such as” are also frequently misused. Dana makes products such as driveshafts and gaskets.
Master’s degree in Business Administration is preferred to MBA. Do not capitalize. Dana’s chairman earned his master’s degree from the Wharton School of the University of Pennsylvania.
The “mean” designates the middle point between two extremes. It is not synonymous with an average, which is arrived at by totaling a series and dividing the sum by the number of items in the series. The “median” is the middle number of points in a series arranged in order of size.
In reference to communication outlets (newspapers, television, and radio stations, etc.), as well as forms of communication, the word is plural. The media are relentless in the pursuit of news.
miles per gallon
The abbreviation mpg (no periods) is acceptable on second reference.
miles per hour
The abbreviation mph (no periods) is acceptable in all references.
nationalities and races
In general, usage should be avoided, but if necessary, capitalize proper names, e.g., African American, French Canadian, etc.
Spell out numerals that begin a sentence. Spell out numerals between zero and nine. Use numerals to express values of 10 and above. Use numerals in percentages at all times.
In general, spell out first through ninth, and use figures for 10th and above. An exception to this rule is the use of figures when part of a formal name. He was proud to represent the 1st Ward.
over, more than
“Over” refers to a position. The jet flew over the mountain. “More than” refers to an amount. He had more than $10 in his wallet.
percent and percentage
One word. Spell out in text, use % in headlines and tables.
Use light truck when possible.
The following prepositions should appear in lowercase when used in headlines, even those employing initial caps (unless the preposition is the first word):
“Principal” means first, highest, or foremost in importance. “Principle” refers to a basic truth or standard.
Italicize the names of magazines, newspapers, and books. Enclose the titles of articles, speeches, etc., in quotations.
Use arabic numerals and hyphens. Dana outperformed its competitors by a ratio of 2-to-1.
Use superscript TM, SM, or ® as appropriate in first reference. Spicer® driveshafts are well-known and respected. If you have questions regarding whether a term is a registered trademark, contact the Dana Law Department’s Intellectual Property Department.
Spell out the names of U.S. states when they stand alone in text. Abbreviate, when appearing with a city name, as referred to in the next section.
Most state names may be abbreviated in conjunction with the name of a city, county, town, or village. Eight states are never abbreviated. These are: Alaska, Hawaii, Idaho, Iowa, Maine, Ohio, Texas, and Utah. Also: District of Columbia
While Postal Service abbreviations are preferred when addressing letters or packages, they are not appropriate in other written materials. Associated Press state abbreviations are preferred and should appear as follows:
Use “that” to introduce restrictive clauses. The Dana product that shows the most profit potential will likely be the subject of great interest. Use “which” to introduce non-restrictive clauses (those that explain further). The Dana plant, which is producing 1,000 components a day, was established in 1988.
Tier I, Tier II, etc.
Use arabic numerals except for noon and midnight (not 12:00 a.m. or 12:00 p.m.). He was scheduled to attend the meeting from noon to 2:30 p.m. Do not use “00” for times at the top of the hour, e.g., 6 p.m.
Use trademarks as adjectives, not nouns. Note the first usage of a trademarked item within a document with the appropriate trademark symbol (also note first usage within headlines and captions if applicable). To learn more about Dana trademarks, please visit danabrandstandards.com.
The word “unique” indicates that something has no like or equal. Therefore, there are not degrees of uniqueness, and claims of uniqueness often do not correspond to the definition. As such, the word should be used with careful consideration.
Spell out when used as a noun. Abbreviate (U.S.) only when used as an adjective.
Abbreviate as “vs.” in all uses. The words, “compared to” are preferred in most cases.
Use arabic numerals. The baby weighed 7 pounds, 6 ounces.
Generally, use “who” to refer to someone who has been the actor, and “whom” to refer to someone who has been the object of an action. He was a 20-year Dana veteran who had never missed a day of work. The plant manager, to whom the job was new, enjoyed the challenge.
Use arabic numerals without commas. 1964. Use an “s” without an apostrophe to indicate decades. The 1960s. When abbreviating a decade, an apostrophe should point back toward the missing numerals. Some believe the ’80s were a period of great excess.
ZIP is the acronym for Zoning Improvement Plan and should thus appear in all caps.
Every company has its own terminology, as well as its own guidelines for usage with regard to selected industry terms. The following are several Dana-specific terms and related usage guidelines.
Dana’s four market-focused global business units are the Light Vehicle Driveline Technologies, Commercial Vehicle Driveline Technologies, Power Technologies, Off-Highway Drive and Motion Technologies.
The Dana management group responsible for corporate strategies and partnership relations, as well as the development of Dana’s people, policies, and philosophies.
Dana defines a module as a collection of components assembled and supplied as a single unit. Modules may be combined into systems.
Dana’s Intranet portal. The OneDana portal may be accessed internally at: http://one.dana.com
Dana defines a system as a set of components, interfaces, or software that works together to perform a key function of a vehicle. One or more of a vehicle’s modules may be contained in a system.
Webphonet is Dana’s web-based phone and facility search engine.
Accounting and Financial Terms
Numbers are vital to accurately expressing Dana’s performance both internally and to outside constituencies. The following are several key accounting and financial terms and measures used by Dana.
Cash and other physical items or rights that can be converted to cash or consumed in the production of goods and services.
A listing of assets, liabilities, and the resulting net worth of an organization.
basic earnings per share (EPS)
Net income divided by the weighted average number of basic common shares outstanding during the period.
One one-hundredth (0.01) of one percent. Basis points are typically used to express yield differences among fixed income securities.
Grades assigned by credit-rating agencies to corporate and municipal debt securities, based on the borrower’s expected ability to repay. Credit-rating firms assign grades to borrowers. Standard & Poor’s, for example, has 10 grades, ranging from its top grade, “AAA,” downward to “D,” signifying a security that is in payment default.
The cost of property, plant, and equipment, with a useful life of more than one year, purchased during the period.
The reduction in the value of capital goods due to wear, age, and/or obsolescence.
diluted earnings per share
Net income (adjusted) divided by the weighted average number of basic common shares plus potentially dilutive shares outstanding during the period.
Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) is an approximate measure of a company’s operating cash flow based on data from the company’s income statement. Calculated by looking at earnings before the deduction of interest expenses, taxes, depreciation, and amortization. This earnings measure is of particular interest in cases where companies have large amounts of fixed assets which are subject to heavy depreciation charges (such as manufacturing companies). Since the income tax and financing effects on company earnings do not factor into EBITDA, it is a good way of comparing companies within and across industries.
effective tax rate
Effective tax rate is determined by dividing tax expense by income before income taxes in a given period. For example, if a taxpayer recorded tax expense of $25,000 on income before income taxes of $100,000, the effective tax rate would be 25 percent. The effective tax rate is a useful tool in tax planning and provides a quick measure of the effectiveness of a company’s tax strategy.
Equity investments are generally those investments in other companies or entities in which we hold a 20 to 50 percent ownership interest. The accounting for these investments – the equity method – generally consists of a single line on the balance sheet and a single line in the income statement representing the proportionate share of the net assets and net income of the investee, respectively.
The euro is the official monetary unit of 19 member nations of the European Union, which includes Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovenia, Slovakia, and Spain.
Net profit, or earnings.
net book value
The carrying value of an asset, reduced by valuation allowances or accumulated depreciation or amortization.
The price of a share of stock divided by earnings per share for a 12-month period.
return on invested capital (ROIC)
Annualized profit after tax, plus the after-tax amount of interest, divided by total equity plus short- and long-term debt.
return on sales (ROS)
Financial return on sales (ROS) is calculated by dividing net income by net sales.
The revenue a company receives for the goods and services it sells.
A period during which the stock market experiences a steady decline in stock prices (traditionally for three consecutive months).
A period during which the stock market experiences a steady increase in stock prices (traditionally for three consecutive months).
These individuals represent major institutional investors.
The per-share payment that a corporation distributes to its shareholders as a return for their investment in its stock.
Dow Jones® Industrial Average (DJIA)
An index of common stocks composed of 30 major U.S. industrial companies. The DJIA is called an “average” because it originally was computed by adding up stock prices and dividing by the number of stocks. (The very first average price of industrial stocks in 1896 was 40.94.)
The value of a company’s outstanding shares, as measured by the number of shares multiplied by the current price.
New York Stock Exchange® (NYSE)
The largest stock exchange in the United States, the NYSE’s parent company is the Intercontinental Exchange.
Financial professionals who follow many major companies closely, conducting research and developing financial models aimed at evaluating both near-term performance and longer-term prospects.
Standard & Poor’s 500 Index (S&P 500®)
An index of common stocks weighted by market value rates (total market value is determined by multiplying the price of a stock by the number of shares outstanding).
The financial district in Manhattan, New York City, and the street where the New York Stock Exchange, American Stock Exchange, and many banks and brokerages are located. Often used to refer to the investment community in general.
For further information regarding information technology terminology as it pertains to Dana Incorporated, please click on the Information Technology tab on the OneDana portal home page. With the growing presence of information technology amid our everyday activities, it is important that Dana communicators use related terminology in an accurate and consistent manner.
A protection of the company’s internal computer network against unauthorized access.
File Transfer Protocol (FTP) is a method of moving files between two Internet sites.
The entry webpage of a website and often the gateway to the rest of its webpages and information.
Hypertext markup language (HTML) is the language required to author pages for the World Wide Web.
Hypertext transfer protocol (HTTP) is the manner in which pages are transferred over the internet or intranet.
A matrix of networks that connects computers of all types throughout the world via high-speed transmission lines. Always lowercase.
A network of computers within a corporation or portion of a corporation. Always lowercase.
Websites and applications that are used by large groups of people for communication and sharing of information. It is a term that loosely applies to many different companies. Always lowercase.
The uniform resource locator (URL) is simply the address, or location, of a web page.
A single, usually hypertext document on the World Wide Web that can incorporate text, graphics, sounds, etc.
The collection of webpages regarded as a single entity
Grammar and Punctuation
The Dana Communications Style Guide is not intended to serve as a grammar and punctuation primer. Instead, this section offers basic information regarding a few of the most common grammar and punctuation issues confronted by communicators. For items not addressed herein, please defer to the Associated Press Stylebook.
Always use the word “and” instead of an ampersand symbol (&).
To form a possessive with most words, simply add an apostrophe and the letter “s” to the end of the word. In words ending with “s” or “x,” simply add an apostrophe to the end of the word. Charles Dickens’ novels include many classics. When dealing with a pair of items, only the second one requires an apostrophe to form a possessive. John and Jane’s mother was recovering nicely from her illness. With regard to the pronoun “it,” the possessive case of the pronoun “it” is “its.” The word “it’s” is the contraction for “it is” or “it has.”
For bulleted lists, a period should be used only if the information is presented as a complete sentence. If the information is not in the form of a complete sentence, no period is needed. To be consistent throughout the document, use the same format in a single document to avoid confusion.
A colon can be used after a grammatically complete lead-in sentence that announces a subsequent enumeration, explanation, illustration, or extended quotation. The markets Dana serves are as follows: automotive, commercial vehicle, and off-highway.
In addition to the basic rules regarding comma usage (which can be found in virtually any grammar textbook), please note that Dana’s Corporate Communications Department employs what is more commonly known as the serial comma (comma between the final two items in a series). Dana is focused on the automotive, commercial vehicle, and off-highway markets.
Dashes should be used to interrupt the flow of a sentence. There should be a space on both sides of the dash. The customer was happy – nearly giddy, in fact – about the new product.
Ellipsis periods indicate that a word or words have been eliminated from a passage. They should be treated like a three-letter word, preceded and followed by a space, except at the end of a sentence, where four periods are used consecutively. Abraham Lincoln said, “We here highly resolve that these dead shall not have died in vain … and that government of the people, by the people, for the people, shall not perish from the earth.”
Hyphens are used to connect words that form a compound adjective, which modifies another word. There should not be a space on either side of a hyphen. Many of Dana’s products address the growing light-truck marketplace.
quotation marks and punctuation
Generally, when using quotation marks, periods and commas should be placed inside the quote mark, while colons and semi-colons should be placed outside. Placement for both question marks and exclamation points is dependent on the situation.
A semicolon is used to join two independent clauses. Dana people contribute hundreds of thousands of ideas annually; they are known for their innovations. Additionally, semicolons can be used to convey greater separation than a comma, but less than a period. For example, they may be employed to distinguish between items in a list containing multiple commas. Dana’s Off-Highway group has European facilities in Brugge, Belgium; Györ, Hungary; and Arco, Montano Lucino, and Rovereto, Italy.
spacing before and after /
When using a “/” in a sentence, there should be a space placed between each word and the “/”. Let me know if you have any questions / comments.
using www. in front of websites
It is not necessary to use “www.” at the beginning of a URL. Use camel-case capitalization for the URL, e.g. DanaAftermarket.com.
In most style matters, Corporate Communications defers to the Associated Press Stylebook, the industry standard for journalists and communication professionals. Of course, some style matters are not an issue of “right or wrong,” but instead involve choices. In these cases, our goal is consistency in usage. The following are several style choices employed and endorsed by Corporate Communications:
Genderless language is the standard in today’s business environment. When using genderless language, use plurals or specific descriptions to avoid words such as he, she, and it.
Gender biased: The operator examines the part. He then sends it to the finishing area.
Genderless: The operator examines the part and then sends it to the finishing area.
honorifics (Mr., Ms., Miss, and Mrs.)
Dana news releases employ the honorifics “Mr.” and “Ms.” on second and subsequent references. Do not use “Miss” or “Mrs.,” unless the individual wishes to be specified as such.
two spaces after period
Periods ending a sentence should be followed by two spaces prior to the beginning of the next sentence. An exception to this rule occurs when writing copy specifically for the websites, social media, advertising and collateral. In which case there is only one space between the period and the beginning of the next sentence.
Dana Corporation has operations in the following nations (shown in the regions in which we administer them):
The following are several globally-oriented terms and definitions:
The Andean Common Market is a South American trade bloc composed of Bolivia, Colombia, Ecuador, Peru, and Venezuela.
The Association of Southeast Asian Nations is a regional association encompassing Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam.
A customs union between Belgium, the Netherlands, and Luxembourg.
Refers to the combination of Brazil, Russia, India, and China.
The South American country is Colombia. The city in Missouri, U.S., is Columbia.
Consists of China, Japan, North and South Korea, Taiwan, and eastern regions of Russia.
Great Britain, United Kingdom
Great Britain consists of England, Scotland, and Wales. The United Kingdom consists of Great Britain and Northern Ireland, as well as about a dozen small islands. Ireland is independent of both Great Britain and the United Kingdom.
South American trade agreement established by Argentina, Brazil, Paraguay, and Uruguay.
The North American Free Trade Agreement (NAFTA) is a free trade agreement encompassing Canada, Mexico, and the United States.
A beam supporting a vehicle on which one or more wheels turn. Axles also house and support the differential, shafts, and wheels that propel the vehicle. Axles can be “driving,” conveying power to turn the wheels, or “dead,” merely supporting the vehicle’s weight and allowing the wheels to turn. Axles are designed to suit a variety of suspension systems. Beam axles are traditional, but many vehicles now utilize axle assemblies for independent suspension systems.
A mechanism that diminishes or prevents the motion of another device.
The mechanical parts of a vehicle attached to a structural frame, including axles, brakes, driveshafts, and suspension components.
A device – usually made of gears – that divides the torque between a vehicle’s driving wheels and permits the wheels to turn at different speeds. This is especially important when negotiating a corner, as the inside wheels turn more slowly than the outside wheels.
The sale of aftermarket or replacement parts.
An assembly of one or more driveshafts, power transfer unit (PTU) and differentials / axles transmitting power from the transmission to the vehicle wheels.
driveshaft / propshaft
An assembly of one or two universal joints connected to a solid or tubular shaft member used to transmit power from the transmission to the differential; sometimes called the “propeller or prop shaft.”
All of a vehicle’s components that efficiently deliver power from the engine to the wheels including transmission, power transfer unit (PTU) axles / differentials, and any interconnecting shafts.
A device that converts one source of energy into mechanical energy, and uses fuel to produce mechanical power.
An electrochemical device that converts the energy of a chemical reaction into electricity. Hyphenate when modifying another word, e.g., “fuel-cell technology.”
A thin layer of material placed between two surfaces or joints to make a tight seal. Cylinder head and exhaust manifold gaskets are now made from a variety of high-tech materials, including composites and multi-layered steel.
A suspension system in which either wheel on an axle can undergo its normal vertical motions without directly influencing the motions of the opposing wheel.
A collection of components assembled and supplied as a single unit.
A traditional drive axle with two additional sets of planetary gearing in addition to the ring and pinion. The additional gearing provides increased torque.
A transmission, primarily used for off-highway applications, in which gears are always in contact – allowing clutch packs to engage or disengage “on the move” so the machine can continue working without decelerating during shifting.
Genuine replacement parts and services supported by numerous Dana brands.
A transmission and differential combined in one integrated assembly. The transmission is a gearbox with a number of selectable ratios, used to match the engine’s RPM and torque to differing vehicle requirements.
An auxiliary transmission mounted behind the main transmission. Used to divide engine power and transfer it to both front and rear differentials, either full-time or part-time.
universal joint, u-joint
A mechanical device which transmits torque and/or rotary motion between two shafts that are not in a straight line.
Avoiding “Alphabet Soup”
Acronyms are commonplace in automotive industry communications. While occasionally necessary to avoid lengthy or repetitive sentences, acronyms are best avoided when possible.
Plural and possessive Forms
To form the plural form of an acronym, simply add the letter “s” (there is no need for an apostrophe). Several OEMs took part in the trade show. To form the possessive form of an acronym, employ an apostrophe and the letter “s.”
The following is a brief list defining a number of automotive acronyms.
Automotive Industry Action Group
Advanced Product Quality Planning
Corporate average fuel economy (U.S. federal standards regulating vehicular fuel economy).
Failure mode analysis
Failure mode and effects analysis
Gross vehicle weight. A light truck has a GVW of 19,500 pounds (8,845 kilograms) or less. Medium trucks have a GVW between 19,501 and 33,000 pounds. Heavy trucks have a GVW of 33,001 or more pounds (14,969 or more kilograms).
International Standards Organization. ISO 9000 is a family of quality management and quality assurance standards. ISO 14000 is a family of standards relating to environmental management systems.
Japan Automobile Manufacturers Association
Motor & Equipment Manufacturers Association. “Manufacturers” is plural, not possessive.
National Automobile Dealers Association. Dealers is plural, not possessive.
National Institute of Standards and Technology
Noise, vibration, and harshness. Helping vehicle manufacturers minimize NVH is one of Dana’s primary goals.
Production part approval process
Parts per million
Quality system requirement of Ford, and General Motors (based on ISO 9000)
Society of Automotive Engineers
Standard industrial classification
Supplier quality assurance
Supplier quality improvement
Theory of constraints
Total productive maintenance
Value analysis/value engineering
Guide to Resources
Printed Recommended References
■ The Associated Press Stylebook
■ The Elements of Style by Strunk & White
■ Merriam-Webster’s Collegiate Dictionary, 12th Edition (merriam-webster.com)
■ The New York Public Library Desk Reference
■ Roget’s II: The New Thesaurus, Third Edition
■ Editor & Publisher (mediainfo.com)
■ Lawrence Ragan Communications, Inc. (ragan.com)
Industry References and Publications
OEM Off-Highway Engineering
Automotive Industry Action Group
Heavy Duty Manufacturers Association
Japan Automobile Manufacturers Association
Motor & Equipment Manufacturers Association
National Automobile Dealers Association
National Association of Manufacturers
Original Equipment Suppliers Association
Society of Automotive Engineers
Truck Renting and Leasing Association
Professional organizations offer support and training for communicators.
The following are several popular communications-oriented organizations:
Automotive Public Relations Council
Association for Women in Communications (formerly WICI)
International Association of Business Communicators
National Investor Relations Institute
Public Relations Society of America
The Corporate Communications home page serves as the entry point to the Dana employee portal.
Managers’ Communications Resource
Information, tools, guidelines, archives, and links to assist managers in communicating effectively with their employees.
Dana’s Internet News Room contains current news releases, clips from national and trade media, images, Dana contacts, and much more.
Dana’s employee portal, contains many other valuable resources for communicators.